For NDIS Providers

Get your invoices processed correctly and quickly.

Correctly submitted invoices can be processed faster and with fewer follow-ups. Here’s what you need to know when invoicing Enabled Care.

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Get it right first time

Your invoice should include

Participant full name
Participant NDIS number
Provider details
Invoice number
Invoice date
Dates of service
NDIS item code
Description of support
Quantity / hours
Rate
Total amount
Relevant travel information where applicable
Payment details

Avoid these

Avoid these common issues

Missing NDIS number
Incorrect participant name
Missing item code
Incorrect rate
Missing service dates
Duplicate invoice
Insufficient information

Processing time

24-hour invoice processing

Enabled Care aims to process correctly submitted invoices within 24 hours.

Invoice processed ≠ provider payment received

“Processed” means Enabled Care has checked and approved the invoice for payment. It does not state or imply that providers will necessarily receive payment within 24 hours — payment timing can depend on banking cut-offs and the participant’s available funding.

What “processed” means

The invoice has been reviewed against the participant’s plan and approved. It does not by itself confirm funds have reached your account.

Already a provider?

Already invoicing Enabled Care?

Please continue using the invoice submission details previously provided to you. If you need those details again, contact our team.

Provider enquiries

Have a question about an invoice?

Contact our team and we’ll help with invoice requirements, processing or payment enquiries.